1. Overview

•This Privacy Policy describes how personal information collected through villacrystalcastle.com is handled.

•By using this site, you consent to the collection and use of information in accordance with this Policy.

2. Information We Collect

We may collect:

•Details you provide when you contact us, such as your name, email address, phone number and any message content, including through the contact details and enquiry channels displayed on the site (for example, the dedicated email and WhatsApp contact managed by The Luxe Nomad).

•Technical information about your visit, such as IP address, browser type, device type, pages visited and time spent on the site, which may be collected via cookies and similar technologies.

3. How We Use Your Information

We may use your information to:

•Respond to your enquiries and provide information about Villa Crystal Castle and your potential stay.

•Forward or share your enquiry details with The Luxe Nomad (and their local Bali team) so they can assist with availability, pricing, and booking arrangements as the villa’s current manager.

•Improve the website, analyse usage and maintain security and performance.

•Comply with any legal or regulatory obligations.

We do not sell your personal information.

4. Sharing of Information

We may share your information:

•With The Luxe Nomad and its related entities as the current villa management and booking provider, so they can handle your enquiry and bookings, communicate with you and provide guest services.

•With service providers such as hosting companies, analytics providers and email service providers, under appropriate confidentiality and data protection obligations.

•Where required by law, regulation, court order or government request, or to protect our rights, property or safety.

5. Cookies and Analytics

•This site may use cookies and similar technologies to enable basic site functionality, remember preferences (where applicable) and collect anonymous or aggregated usage statistics.

•We may use third-party analytics tools (for example, Google Analytics or similar) to understand how visitors interact with the site and to improve content.

•You can usually disable cookies through your browser settings, though some features of the site may not function correctly as a result.

6. International Transfers and Security

•Personal information may be stored or processed in more than one country, including Indonesia (where the villa is located) and in any country where The Luxe Nomad or our service providers operate their systems.

•Reasonable technical and organisational measures are taken to protect personal information from unauthorised access, alteration or disclosure, but no method of transmission or storage is completely secure.

7. Data Retention

•Personal information is kept only for as long as reasonably necessary for the purposes described in this Policy, or as required by applicable law or legitimate business needs (such as managing bookings, enquiries or accounting records).

•When no longer required, information will be deleted or de‑identified where reasonably practicable.

8. Your Rights

Depending on the laws that apply where you live, you may have rights to:

•Request access to the personal information held about you.

•Request correction of inaccurate or incomplete information.

•Request deletion of your personal information, subject to legal or contractual obligations.

To exercise these rights, please contact The Luxe Nomad or the website operator using the contact details below.

9. Contact Details

For questions about this website or this Privacy Policy, or to exercise your privacy rights, please contact:

•Villa Crystal Castle – by The Luxe Nomad (management enquiries)

•Email: enquiries.bali@theluxenomad.com

•Phone/WhatsApp: as listed on the contact page.

If you’d like to add a separate owner or Australian contact (e.g. for legal notices or data access requests), tell me the name and email and I’ll slot it into this section.

10. Changes to This Policy

•This Privacy Policy may be updated from time to time.

•The latest version will always be available on this page, with an updated “last updated” date.

If you tell me:

•The jurisdiction you want to anchor this to (e.g. NSW, Singapore, or Indonesia), and

•Whether the website entity is you personally or a specific company,

The easiest way to make a booking is to contact us by email. We will reply to all requests within 24 hours.

Alternatively, contact us via Whatsapp or via phone. We will respond to you as soon as possible during weekdays or the following Monday.

You can also book directly with Luxe Nomad through the button below: